Refund policy

Refund policy — 30-day money-back guarantee

Last updated: 24 October 2026

1. 30-day money-back guarantee

1. If you change your mind, you can return your item within 30 days of delivery and get the price of the returned goods back, provided it is unused, clean, undamaged and in its original packaging.
2. To start a return, use our contact form with your order number first. We reply with the return address. Parcels sent without a confirmed return request, or sent cash-on-delivery, are not accepted.
3. Return shipping is at your own cost; please use a tracked service and pack the item safely — we are not responsible for returns lost or damaged on the way to us.
4. We refund within 14 days of receiving and checking the returned goods, using the original payment method. Shipping costs, and the “Shipping protection” fee once the parcel has been shipped, are not refunded.
5. Used items: a plush that has been used with tissues, washed, soiled, damaged or that smells of smoke or perfume, or a soap dispenser that has been filled with soap, has lost value. For hygiene reasons we deduct that loss in value from the refund (up to the full price of the item).
6. Bundles and pair offers: when you return part of a 2- or 3-piece bundle, or the tissue holder from a matching-pair order (tissue holder + soap dispenser at the pair price), the refund is based on the price you actually paid; the bundle or pair discount on the items you keep is recalculated and deducted.
7. One guarantee claim per customer. We may refuse requests that abuse the guarantee (for example repeated returns).

2. Statutory right of withdrawal (EU/EEA consumers)

1. Consumers in the EU/EEA may withdraw from a distance contract within 14 days of delivery without giving a reason, by a clear statement sent to us (the model form below may be used).
2. You bear the direct cost of returning the goods. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever comes first. You are liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

3. Faulty or missing items

1. If an item is faulty or missing, use our contact form with your order number and photos — please do so within 14 days of delivery so we can check it with our supplier.
2. We replace the faulty or missing item. If that is not possible, we refund the proportionate part of the price. Normal wear, damage from misuse, washing in a machine, heat or fire, pets or children’s play are not defects.
3. Consumers keep their statutory rights for goods that do not conform to the contract under the law that applies to them.

4. Chargebacks and disputes

1. Please contact us before opening a payment dispute — almost every problem is solved faster in writing. If a chargeback is opened without contacting us first, we provide the payment provider with the order, delivery and tracking records. Once a chargeback is opened, the same order is not refunded by us a second time.
2. EU consumers can contact their national consumer protection body or the European Consumer Centre in their country. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

Model withdrawal form

To: Grumpy Rump
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Name: …
Address: …
Order number: …
Date: …